Privacy Policy — fk971

fk971 collects personal data only to the extent necessary to provide you with a safe, reliable, and legally compliant gaming experience. The categories of information we collect include:

1.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, and residential address provided when creating your fk971 account.
• Identity verification documents: National Identity Card (NID), passport, or driver's licence images submitted for Know Your Customer (KYC) verification.
• Payment information: Mobile Financial Service (MFS) account details for bKash, Nagad, Rocket, and Upay; bank account details for BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank; and card details for Visa and Mastercard transactions. Note: fk971 does not store full card numbers — payment processing is handled by certified third-party payment processors.
• Communications: Messages, support tickets, complaint submissions, and any other correspondence you send to the fk971 support team.
• Responsible gaming inputs: Deposit limits, session time preferences, self-exclusion requests, and cooling-off instructions you configure within your account settings.

1.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, features accessed, games played, bets placed, session duration, click-path behaviour, and time-stamps of all account activity.
• Location data: Approximate geographic location derived from your IP address, used for fraud prevention and compliance checks. fk971 does not collect GPS-level location data.
• Cookie and tracking data: Information collected via cookies, web beacons, pixels, and similar technologies as described in Section 5 of this policy.

1.3 Information from Third Parties

• Identity verification services: Results of automated identity and age-check processes conducted via third-party KYC providers.
• Payment processors: Transaction status, reference numbers, and chargeback notifications from our payment partners.
• Fraud and risk intelligence: Risk scores and flagged patterns from fraud detection services that help us protect the platform and its users.

fk971 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond those listed here without first obtaining your consent or otherwise establishing a lawful basis for the new use.

fk971 processes personal data only where a valid legal basis exists for doing so. Depending on the specific processing activity, fk971 relies on one or more of the following legal grounds:

• Contractual necessity: Processing that is required to fulfil the account agreement between you and fk971 — including account creation, KYC verification, payment processing, and game delivery — is carried out on the basis that it is necessary for the performance of the contract between us.
• Legal obligation: fk971 is required by applicable law to retain certain records, conduct identity checks, and report specific transactions. Processing carried out to meet these obligations is based on legal compliance.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and anonymised analytics are carried out on the basis of fk971's legitimate interest in maintaining a safe, fair, and sustainable platform — provided those interests are not overridden by your rights and freedoms.
• Consent: Marketing communications and non-essential cookie placement are carried out only with your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing already completed.

fk971 does not sell, rent, or trade your personal data to third parties. We share your information only in the circumstances described below, and only to the minimum extent necessary.

4.1 Service Providers and Data Processors

fk971 engages trusted third-party service providers to assist in delivering the platform. These providers act as data processors under contractual data processing agreements and are permitted to use your data only for the purposes specified by fk971. They include:

• KYC and identity verification providers who process identity documents to verify player age and identity.
• Payment processors who facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners.
• Game content studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Habanero, Ezugi, and Spribe — who receive limited technical data (such as a session token) necessary to deliver game content.
• Fraud and risk management services that analyse transaction and behavioural patterns to detect suspicious activity.
• Cloud infrastructure and hosting providers who store platform data in secure, certified data centres.

4.2 Legal and Regulatory Disclosure

fk971 may disclose your personal data to governmental or regulatory authorities, law enforcement agencies, or courts if required to do so by applicable law, court order, or valid legal process. fk971 will, where legally permissible, notify you of such a disclosure request before complying.

4.3 Business Transfers

In the event that fk971 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. fk971 will provide reasonable prior notice in such circumstances, and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

fk971 uses cookies and similar tracking technologies to enable essential platform functionality, improve user experience, and — where you have consented — to deliver relevant promotional content. A cookie is a small text file placed on your device when you access the fk971 website.

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Note that disabling strictly necessary cookies will prevent you from logging in and using core platform features.

fk971 does not use cross-site tracking technologies to follow your browsing activity outside of the fk971 platform.

fk971 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with fk971, plus a minimum post-closure period required for audit and legal compliance purposes.
• Transaction records: Financial transaction records — including deposits, withdrawals, and wagering history — are retained for a minimum of five years from the date of the transaction in line with anti-money-laundering record-keeping standards.
• Identity verification documents: KYC documents are retained for a minimum of five years following account closure or the completion of the customer relationship, as required by applicable financial regulations.
• Support communications: Customer support correspondence is retained for three years from the date of last interaction, or longer where a dispute or legal proceeding is ongoing.
• Marketing data: Retained until you withdraw consent. Once consent is withdrawn, your data is removed from active marketing lists within 30 days.
• Anonymised analytics data: May be retained indefinitely as it cannot be linked back to any individual.

fk971 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the fk971 platform.
• Encryption at rest for sensitive data stored on fk971 servers, including payment references and identity documents.
• Access controls limiting internal access to personal data on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication for administrative systems.
• Regular security audits and penetration testing conducted by independent security specialists.
• Intrusion detection and monitoring systems that generate real-time alerts for anomalous access patterns or potential data breaches.
• Secure data centres with physical access controls, redundant infrastructure, and disaster recovery protocols.

In the event of a data breach that poses a risk to your rights and freedoms, fk971 will notify affected users without undue delay and will take immediate remedial action to contain and investigate the breach.

While fk971 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are also responsible for keeping your login credentials confidential — please see the Account Security section of the Terms & Conditions for guidance.

As a fk971 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request".

8.1 Right of Access

You have the right to request a copy of the personal data fk971 holds about you, along with information about how that data is used and who it is shared with. We will respond to verified access requests within 30 days.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor details such as address updates can often be made directly through your account settings panel.

8.3 Right to Erasure

You may request that fk971 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis exists, or where the data has been processed unlawfully. Note that this right is not absolute — we may be required to retain certain data to comply with legal obligations even after an erasure request is submitted.

8.4 Right to Restrict Processing

You may request that fk971 pause the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of data is being resolved.

8.5 Right to Data Portability

Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another data controller where technically feasible.

8.6 Right to Object

You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, where your individual circumstances outweigh fk971's interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.

8.7 Right to Withdraw Consent

Where processing is based on your consent — such as receiving marketing communications or the placement of non-essential cookies — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal was made.

The fk971 platform integrates with a number of third-party services to deliver its full range of features. Each third-party provider operates under its own privacy policy and data handling practices. fk971 takes reasonable steps to ensure that all third-party providers it works with maintain appropriate data protection standards, but cannot guarantee the practices of third parties beyond the contractual commitments they have made to fk971.

9.1 Game Studios

Live casino and RNG game content is delivered by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Habanero, Red Tiger, Ezugi, and Spribe. To function, these integrations require the transmission of a session token and limited technical parameters from the fk971 platform to the studio's delivery servers. No personal identification data beyond what is necessary for session integrity is transmitted.

9.2 Payment Providers

Transactions via bKash, Nagad, Rocket, Upay, and banking partners involve the transmission of payment references and transaction amounts to the relevant payment provider's systems. These providers are independently regulated financial institutions and are subject to their own data protection and financial compliance obligations.

9.3 Analytics Providers

Where you have consented to analytics cookies, anonymised or pseudonymised usage data may be processed by fk971's analytics tools. fk971 configures these tools to minimise data collection and to prevent the identification of individual users from analytics data sets.

fk971 reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made — such as a new category of data being collected, a new purpose for processing, or a new third-party recipient — fk971 will notify registered users via in-platform notification or by email to the address associated with the account.

For minor, non-material changes — such as typographical corrections, restructured explanations with no substantive impact, or clarifications that do not alter your rights — fk971 may update the policy without separate notification. The effective date shown at the top of this document will always reflect the most recent revision.

Your continued use of the fk971 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with a material change to this policy, you have the right to close your account by contacting [email protected].

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how fk971 has handled your personal information, please contact us using the details below. All privacy-related enquiries are handled by our dedicated data team.

• Email: [email protected] — subject line "Privacy Enquiry" or "Data Rights Request"
• Response time: We aim to acknowledge all privacy enquiries within 48 hours and provide a substantive response within 30 calendar days.
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)

fk971 is committed to resolving privacy concerns fairly and promptly through our internal process. If you are not satisfied with our response, you retain the right to seek resolution through any applicable data protection authority or dispute resolution channel available in your jurisdiction.